Store Associate

ANIÁN Victoria
575 Johnson Street (Victoria Retail Location)
Retail Full Time or Part Time (minimum 20 hours per week)
Reports to Store Manager and District Manager

About ANIÁN:

ANIÁN brand ambassadors are champions at educating customers about the circular fashion and post-consumer waste textile salvaging practices at ANIÁN. They are responsible for an enjoyable and engaging shopping experience one interaction at a time.

About this opportunity:

As a retail sales associate at ANIÁN, you'll be responsible for deliver exceptional customer service to our new and long term customers that demonstrates our values towards circularity, and slow fashion. You'll be an ambassador to share your passion for ANIÁN through educating on our unique manufacturing and bring awareness of this process with our customers.
We’re looking for enthusiasm and determination to join our likeminded circular fashion team and growing ANIÁN family.

Discover the role:

• Focus on non pressure relationship selling, building a client base and offering an exceptional customer experience.
• Be an ANIÁN fit expert. Keep up to date on all product knowledge and provide customers with the information necessary to ensure they love their ANIÁN items.
• Support the operations of the store including but not limited to, processing POS transactions and handling cash, receiving and processing stock, picking and packing of online orders, merchandising, and inventory counts.
• Support other tasks as outlined by your store manager or key leader during your shift.
  
  

About you:

• A high school diploma or in progress/completed post secondary education.
• Demonstrated experience delivering exceptional customer service.
• Exceptional communication skills, both written and verbal.
• A supportive attitude that exudes positive energy.
• A flexible schedule that will allow you work daytime, and weekends (weekends required).

What we deliver:

• The opportunity to work with a diverse, supportive team.
• Training and understanding of our business platforms: Shopify, Inventory and Shipping programs.
• Development and training on the everyday operations.
• Mid-year and yearly reviews to highlight achievements and recognize development opportunities.
• A competitive wage.
• Generous discount on our product!
• Investment in your professional growth
• A firsthand look into the circular fashion industry, and the retail industry.

How to apply:

Apply by submitting your resume to heather@anianmfg.com & telling us about why you want to work for ANIÁN. Please include your availability.

We thank all applications for taking the time to apply. Only those selected for an interview will be contacted.

Key Leader

ANIÁN Victoria
575 Johnson Street (Victoria Retail Location)
Retail / Hourly Full Time (30-40 Hours/week)
Reports to Store Manager and District Manager

About ANIÁN:

ANIÁN brand ambassadors are champions at educating customers about the circular fashion and post-consumer waste textile salvaging practices at ANIÁN. They are responsible for an enjoyable and engaging shopping experience one interaction at a time.

Discover the role:

As Key Leader, you work with the retail store team to make symmetry in the shop. Your primary role is to deliver exceptional customer service that demonstrates our values towards circularity, and slow fashion.
You’ll be responsible for opening and closing the store, assist in the organization and delegation of store workload within the team, and provide leadership and professionalism on the sales floor. When you’re not working closely with the team you’ll be providing amazing customer service and connecting with and educating customers. Here are some further details of the role:

Leadership:

• Lead the sales floor to motivate the team to achieve store sales and customer experience standards in a productive and non pressure approach.
• Support the daily operations of the store to ensure tasks are completed based on previously determined priorities.
• Support the development of a culture that balances brand awareness and exposure within our community.

Customer Experience:

• Provide an exceptional customer experience for everyone who visits us at our stores, with a focus on connection and education of ANIÁN and our post consumer textile manufacturing process.
• Handle and resolve customer cases according to ANIÁN's values.
• Providing feedback to the management team regarding store processes, operations, product, people and customer experience bringing new ideas to push for continuous improvement of the business.
• A supportive attitude that exudes positive energy.
• Partner with the Store Manager and to lead our store experience to brand awareness, positive customer outcomes, invite to return with customers experiences.

Team Leadership:

• Support in training team members to ensure consistency and clarity with store procedures, product knowledge and promotions.
• Training and understanding of our business platforms: Shopify, Inventory and Shipping programs.
• Provide coaching and feedback to team members with a focus on continuous development.
• Support the on-boarding of new team members as outlined by the Store Manager.

Store Operations:

• Support the operations of the store including but not limited to receiving and processing stock, picking and packing of online orders, merchandising, and inventory counts.
• Support the execution of weekly and quarterly inventory counts.
• Unpack inventory and create and accept stock transfers.
• Assist with product quality control & accepting returns or product repairs.

About You:

• Experience in retail or customer service, supervisory/leadership experience.
• Passion for building connections with people.
• A high school diploma or in progress/completed post secondary education.
• Exceptional communication skills, both written and verbal.
• An outstanding attitude that exudes positive energy.
• A flexible schedule that will allow you to work daytime, and weekends (weekends required).

What we deliver to you:

• The opportunity to work with a dynamic, passionate team.
• Training and development to be an expert in all of our processes and programs.
• Mid-year and yearly reviews to highlight achievements and recognize development opportunities.
• Exceptional communication skills, both written and verbal.
• An outstanding attitude that exudes positive energy.
• A firsthand look into the circular fashion industry, and the retail industry.
• A competitive wage.
• Generous discount on our product.
• Other additional perks.

Apply by submitting your resume to heather@anianmfg.com & telling us about why you want to work for ANIÁN. Please include your availability.

We thank all applications for taking the time to apply. Only those selected for an interview will be contacted.