Shipping Policy
Canada & USA
Free shipping on all orders over $99 before tax.
Flat rate shipping of $10 for orders under $99.
International
We love to send our goods abroad!
Some international locations are subject to a $25 flat rate shipping fee.
International orders placed outside of Canada and the United States may be subject to the duties and taxes of the customer's country of origin.
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Shipping Methods
We ship via FedEx Express & Canada Post. Selection is based on your address.
At the time of purchase, you may wish to upgrade to Express ($30) or Priority ($50) for faster shipping.
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Responsibility
ANIÁN is responsible for all shipped goods up until the shipping company demonstrates receipt of goods.
Once the courier has accepted the package & scanned the goods, ANIÁN relinquishes all responsibility.
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In-Store Pickup Policy
Orders must be collected within 14 days of notification. Unclaimed orders will be canceled and refunded. A confirmation email and photo ID are required at pickup. To authorize someone else, notify the store in advance or leave a note at checkout.
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Insurance
Your shipment can be insured for $15. Should a shipment be lost or stolen, reimbursement or replacement will be considered for insured shipments only.
If you are experiencing issues with your insured parcel, please contact: please call (778) 817-0574 or email support@anianmfg.com
Insurance is non-refundable after the order has been shipped.
Returns & Exchanges
Visit our Returns/Exchanges Portal.
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General Policy
Returns & Exchanges are accepted within 30 days of receipt of goods. All goods must be unwashed, unworn, and free of debris and odors.
- Items on sale are final sale and not eligible for returns/refunds.
- Gift cards are not eligible for return.
- Extended discounts on previous purchases are not permitted.
- All socks are final sale and not eligible for returns.
- All holiday stockings are final sale and not eligible for returns or exchanges.
- International orders outside of Canada are only eligible for refunds/exchanges through our online portal. Our retail locations are not able to accommodate international refunds/exchanges.
One complimentary exchange per order. Should you require a second exchange, shipping will be at your expense.
In-store Returns & Exchanges
- Original receipt or order number is required to make any returns or exchanges in-store.
- All transactions must be refunded to the original method of payment. No cash refunds will be offered.
- All debit card refunds must have the original purchaser and card present during the refund. If this can't be accommodated, store credit will be issued.
- Gift cards and store credit cannot be refunded.
- Our retail locations are not able to accommodate international refunds/exchanges. Please apply through our online return/exchange portal.
Third-party Purchases
We do not accept returns or exchanges for items purchased through third-party retailers. Please contact the original place of purchase for any inquiries regarding those orders.
Return Shipping Fees
Canada & USA: Flat rate return shipping fee of $15 for all online return/refund requests. This fee will be deducted from your refund.
International: Return postage is your responsibility.
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Return Process
To begin the return process, follow the link to our Returns/Exchanges Portal.
(Be advised it may take 3-5 business days for the return to be approved and up to 5 business days to process the return upon receipt of goods.)
Please note:
- Late exchanges will be declined or charged a $15 restocking fee.
- Returns in poor condition are subject to a $15 cleaning fee.
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Contact
If you have any questions, please call (778) 817-0574 or email support@anianmfg.com.