General
What does ANIÁN mean?
ANIÁN is the name of the fabled strait that was once thought to connect Europe to continental Asia for international trade.
How do you pronounce the company name?
See video here: https://vimeo.com/270014852.
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Purchase Assistance
Where can I use my gift card or store credit?
Gift cards and store credit can be used both online and in store.
How much does shipping cost?
Free shipping for purchases over $150 (North America). Under $150 purchases include a flat rate shipping fee of $12 (North America) or $25 (international). For more info see here: https://anianmfg.com/pages/shipping-returns .
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Products and Services
How do I wash my ANIÁN clothing?
The majority of our clothing must be washed in cold water and hung to dry. Please consult the instructions on the inner tag. Additional steps to increase the longevity of the garment include:
- Wash on a gentle setting
- Use a gentle detergent
- Ensure the washer is set to 20°C or below (some machines run cold at 30°C)
- Wash on low water or with other garments to prevent oversaturation
NOTE: Shrinkage will occur if clothing is exposed to heat during the washing process. Avoid drying close to heaters and direct sunlight to further prevent possible shrinkage.
How do I get an item repaired?
For information on repairs, see here: https://anianmfg.com/pages/repairs-policy
Do you make custom items/fits?
Unfortunately, we don’t offer this service. We recommend taking your purchased garment to your local tailor. Please note that any alterations made to an item will void manufacturing warranty repairs / replacements and ability to return or exchange within the 30 day return timeframe.
Why is 20% nylon included in the fabrics?
Recycled wool, especially post-consumer, has shorter fibres and must be blended with other fibres to achieve durability and comparable quality. This is common with most recycled natural fibres, which is why you will rarely see 100% recycled natural fibre content.
How do I rewax the Tin Cloth Hat?
The best option is to use a heat gun. If you don’t have one, you may use an oven at a low temperature:
- Heat oven to approximately 150°F
- Place the hat in the oven and check every 1–3 minutes
- Once warm to the touch, apply wax and allow to cool
Do you plan on expanding sizing?
As we grow, we continue to expand our sizing. As of 2023, we include Men’s 3XL and Women’s XXL sizes.
Do you do alterations?
Alterations are the responsibility of the customer. Any alterations made to an item will void manufacturing warranty repairs / replacements and ability to return or exchange within the 30 day return timeframe.
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Returns
Do I have to pay for return shipping?
A return shipping/restocking fee of $15 will be deducted from your refund. To avoid this fee, you may return items in store.
When will my return request be approved?
Please allow 3 - 5 business days for your request to be processed. The date you applied will be considered within our 30-day window, not the approval date.
When will my refund or store credit be issued?
Upon the delivery of your return back to our warehouse facility, please allow 5 business days for processing. Once your return has been processed we will issue the refund.
Where is my return shipping label?
Please check your inbox, spam, and promotions folders. If you can’t find it, email support@anianmfg.com and we can resend the label.
Can I return my online purchase in store?
Yes. As long as your return meets the conditions outlined in our returns policy. Please have your order number ready when visiting the store. Please be advised retail stores cannot accommodate any international returns (including the USA) or PayPal payment refunds.
How do I return a gift?
You will need the order number and email associated with the purchase. This information can be found on the confirmation email or text that was sent when the order was made.