Returns & Exchanges
Return Process
Start your return through our Returns Portal.
Approval may take 3–5 business days, with processing up to 5 business days after we receive the item.
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General Policy
Returns & exchanges accepted within 30 days of receipt. Items must be unwashed, unworn, and free of debris/odors.
- Final sale: Sale items, gift cards, socks, and holiday stockings.
- No extended discounts on past purchases.
- International orders (outside Canada) must be processed through our online portal—retail locations cannot process these returns/exchanges.
- One complimentary exchange per order; additional exchanges require paid shipping.
In-store Returns & Exchanges
- Receipt or order number required.
- Refunds go to the original payment method (no cash refunds).
- Debit refunds require the original purchaser and card; otherwise, store credit will be issued.
- Gift cards and store credit are non-refundable.
- International returns/exchanges must go through our online portal.
Return Shipping Fees
Canada & USA: $15 return shipping fee (deducted from refund).
International: Return postage is the customer's responsibility.
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Additional Notes
- Late exchanges may be declined or charged a $15 restocking fee.
- Poor-condition returns may incur a $15 cleaning fee.
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Contact
If you have any questions, please email returns@anianmfg.com.